This year's Dragon Boat Festival holiday, some people choose to travel with friends, some people choose to get together with friends; However, some people chose to stick to their posts and cast Volvo D8K remanufactured engines with sweat to ensure the smooth start of customers after the holidays.
This engine equipment belongs to a construction company in donggang city, and the engine is tiled due to improper operation. After some consideration, the customer decided to trade in the old one and order Volvo to remanufacture the engine.
Stick to it, in order to live up to trust
Plans often fail to keep up with rapid changes. The original order period of half a month was delayed due to the COVID-19 epidemic. However, the orders that should have been completed before the Dragon Boat Festival were delayed due to rainy days. In order to ensure customers to start work in time after the festival, the remanufacturing team decided to complete the renovation project during the festive season.
In the Volvo Dandong service team responsible for this project, most members are not locals, and some members have already planned to return home to reunite with their families during the holiday. However, in the face of the delay caused by force majeure, the team decided to stay on vacation and concentrate on completing the remanufacturing task for the sake of starting work for customers as soon as possible.
"The equipment will be shut down for half a year, the order will be ordered for another month, and the customer will have to wait for three more days due to the holiday. The customer must be very anxious. The price of an engine is not cheap. Since customers trust our Volvo professional team, we should think differently and be anxious for users. Thinking of this, our mentality has changed! " A maintenance team member said this.
The first step of remanufacturing is to recycle the available parts on the old engine. However, due to the strict management audit of port entry and exit in Donggang District, the old engine can be shipped to the repair shop after repeated communication with the port area.
Then, another difficulty faced the team: since the new engine has no accessory parts, it is necessary to install all the accessory parts of the old engine on the new machine. Because it still needs to be transported into port, it is impossible to unload the new engine on site, that is to say, the old and new engines cannot be assembled in the same place.
Therefore, it's time to show the "real technology"-only by observation and memory, the team dismantled the accessory parts first, and then assembled them on the new machine in Hong Kong, and all the other parts were assembled at one time, except for the fuel oil transfer pump joint. Excellent technology. Greatly save the installation time for the team!
Unexpectedly, the bigger challenge lies ahead. The next day, the team got up early to start installing the new engine. However, when they arrived at the scene, they found that the equipment was in a "vast ocean" with "thorn mountain" (industrial sand pile with glass fiber).
Facing the "sea", everyone immediately rolled up their sleeves and waded into the water without saying anything. At noon in summer after the rain, the scorching sun makes the earth hot and sweaty. However, everyone forgot to have lunch, and was bent on making progress. It was getting dark, and finally the equipment installation was finished before dark.
For the sake of safety, the team started the test run after the comprehensive inspection on the third day to check whether all the data were normal, and officially delivered the equipment to the customer after repeated test runs. Unsurprisingly, the customer was very satisfied with the service, and the team was finally relieved and showed a happy smile.
Every festive season, the Volvo service team is always "fighting" in the front line of service. "Worry-free" is by no means an empty slogan, but a solemn commitment made by Volvo to serve countless true stories, sweat and experience. If you are there, you can feel at ease; No matter whether it is cold or hot, there is no worries.
